Frequently Asked Questions

Our Products

  • Our brownies are absolutely delicious and tend to disappear quickly! For those with strong willpower, they can last 8-10 days at room temperature in an airtight container but they would fare much better stored in an airtight container in the fridge where they will last for up to 3 weeks. But let's be honest, we are yet to come across someone who has resisted them for that long!

    When it comes to long-term storage, the freezer is your best friend. Pop them in there, and they'll stay fresh for up to 3 months. Just make sure to wrap them tightly to avoid freezer burn!

    Now, when you're ready to enjoy, let them thaw in the refrigerator before indulging. A 10-second zap in the microwave and your tastebuds will be dancing with joy!

  • Everyone's different - I love my brownies cold so will always pop my favourites in the fridge in an airtight container. My husband and children however love a 10-second zap in the microwave before they eat theirs, and always swear it multiplies the fudgy texture. Our consensus? They're insanely scrumptious any way you decide to eat them!

  • The list of ingredients for each product can be found within the Product Description section. Ingredients are also displayed on each box.

    Please contact us if you have any further queries.

  • We certainly do. Contact us if your dietary preference isn't listed. We also cater to dairy-free and egg-free requests.

    We offer gluten-free and vegan versions for most of our flavours, including Signature Death By Chocolate, Coconut Crush, Cherry Bliss, Minty Marvel and Peanut Butter Explosion).

    While our utmost priority is to provide a safe and enjoyable experience for all our customers, we want to inform you that all our products are prepared in a food-safe, council-registered kitchen that also handles gluten, dairy, eggs, and nuts.

    Despite our best efforts to prevent cross-contamination, there is a possibility of trace amounts of these allergens being present in the final product. We understand the importance of dietary restrictions and allergies, and we want to ensure transparency in our manufacturing process.

    Please carefully review the ingredient list and allergen information provided on the product page and packaging. If you have severe allergies or dietary concerns, we recommend consulting with a healthcare professional before consuming our product.

    Your health and satisfaction are of the utmost importance to us, and we strive to maintain the highest standards in our production process. If you have any questions or concerns, please feel free to contact our customer service team.

  • We absolutely LOVE creating new flavours and the opportunity to scatter some creativity in our mixing bowls! Please contact us if you’d like something that is not on our menu and we’ll try our best to accommodate you. Please be advised that a minimum order quantity of one dozen would apply for all custom flavours.

  • All orders will require customers to indicate whether or not their order requires a customised greeting, and provide a dedicated space for you to type out your greeting. Best of all? This customised greeting is a gorgeous mini card that is personally designed for you yet completely free of cost!

  • All our products are halal.

  • All our brownies are suitable for a vegetarian diet. However, they do contain egg, gluten, dairy and nuts and/or nut traces, except our specified vegan products , which are completely animal-free!

  • Please contact us on info@thebrowniebar.com.au with your query.

Orders & Delivery

  • We love it when our products are enticingly stocked on shelves within stores or gifted with joy to employees or family and friends! Please email us on info@thebrowniebar.com.au or call us on 0493985198 to discuss your wholesale, corporate or wedding gift orders. Kindly be advised that a minimum order-time may apply for bulk orders.

  • Our delectable treats make excellent gifts, but as we rely on Australia Post’s Express shipping service and not a private courier (keep supporting us and that may happen soon too!) we cannot guarantee when an order would be received. Most orders are delivered between 1-5 business days of being shipped. Tracking details will always be shared when an order is posted. It is highly recommended that someone is home to receive the parcel, as we cannot be held responsible for parcels after they have been delivered.

  • pickups are possible from Maddingley, Victoria, but please secure an appointment for pickup on 0493985198 before placing your order.

  • To ensure that your goodies arrive as quickly as possible, we only use Australia post’s Express service for all orders that we ship.

  • Please note that we cannot guarantee when an order would be received. All orders are shipped via Australia Post’s Express service and most orders are received between 1-5 business days of being shipped. Tracking details will always be shared when an order is posted. It is highly recommended that someone is home to receive the parcel, as we cannot be held responsible for parcels after they have been delivered.

  • We sure do!

  • At this stage we do not offer international shipping.

  • We have premium magnetic boxes with strong plastic inserts that are used for all shipping orders. Coincidentally, these make excellent gifting options too! Your order will be packed securely and has been tested to withstand Australia Post’s vigorous treatment.

  • For all corporate or bulk orders, please contact us directly on infothebrowniebar.com.au or 0493985198 and we will try our best to help you out.

  • Please be advised that every bit of care is taken to ensure that your goodies arrive in pristine and scrumptious condition. In the extremely rare event that this is not the case, please contact us on info@thebrowniebar.com.au or 0493985198 with pictures and your order details and we will see how we can best help you out.

  • Due to the perishable nature of our products, we do not accept returns. Please contact us on info@thebrowniebar.com.au if you have any concerns regarding your order.